MyKad used for BUDI95 without your knowledge: how to check transactions and complain

On 27 Oct 2026, the Finance Ministry (MOF) barred a petrol station in Sungai Buaya, Nibong Tebal, from selling subsidised RON95 and diesel under BUDI MADANI. Several recipients complained that their MyKad had been used to buy subsidised petrol without their knowledge (Bernama, 27 Oct 2026). This guide explains how to check your own BUDI transaction record and how to complain if a purchase was not made by you.

What happened in Nibong Tebal

According to the MOF statement reported by Bernama:

• more than 1,000 transactions were made using a manual bypass method;
• the transactions involved more than 100,000 litres of petrol, with a subsidy value of more than RM270,000;
• subsidy payments to the station were withheld;
• nine individuals, including the station owner and family members, were barred from BUDI MADANI subsidy facilities while follow-up action is taken;
• all the recipients who complained that their MyKad was misused made police reports.

MOF said the government will not compromise on any form of subsidy abuse.

How to check your BUDI transactions

1. Open the official BUDI MADANI portal at budimadani.gov.my. Type the address into your browser yourself.
2. Log in with MyDigital ID.
3. Check your monthly balance and transaction record. Look for purchases on dates or at stations you did not visit.
4. Compare them with your receipts. Every receipt from a station shows your usage and remaining entitlement.

No computer or smartphone? Call the BUDI MADANI Customer Service Centre at 1300-88-9595, or visit a National Information Dissemination Centre (NADI) to use the portal.

Signs your MyKad may have been misused

• your litre balance drops even though you did not buy fuel;
• transactions at stations you have never visited;
• your monthly limit runs out earlier than usual for no reason.

How to complain

According to the BUDI MADANI FAQ (MOF, updated 30 Jun 2026), complaints or reports about BUDI MADANI purchases are made to the BUDI MADANI Customer Service Centre:

• phone 1300-88-9595;
• WhatsApp +603-2631 4595;
• e-mail tanya@budimadani.gov.my.

Have these details ready so the complaint is complete and easier to resolve:

1. the purchase receipt, including the final receipt if any;
2. the reference number;
3. the station's name and address;
4. a photo of the amount shown on the pump, if relevant;
5. a photo or screenshot of any error message on the pump or app;
6. any other relevant details.

In the Nibong Tebal case, the affected recipients also made police reports.

Protect your MyKad at the petrol station

• Use your own MyKad, and be present when you buy. According to the FAQ, using or borrowing someone else's MyKad for BUDI MADANI is not allowed.
• Holding or using another person's MyKad without permission is an offence under Regulation 25 of the National Registration Regulations 1990.
• Keep every receipt and check your balance from time to time.
• Each BUDI transaction is capped at RM250. The monthly limit and how to check your balance are in our BUDI95 300-litre guide.

Never give your MyKad number, MyDigital ID password or OTP through a message or phone call, including to people who claim they can "restore your quota". You can check a suspicious message with our Scam Message Checker.